Job Description

When you join VerizonYou want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.Decom & Access Migrations ConsultantWhat you’ll be doing...The project manager under Decom & Access Migrations will be responsible for the implementation and execution of the strategies and programs targeted to improve the customer experience and simplify Verizon’s wireline service delivery. Our team aims to improve our long-term wireline cost structure by leveraging the best network, simplifying product sets, streamlining service options, and retiring outdated assets. The project manager is responsible for migrations of services that are being withdrawn and will be responsible for the implementation and execution of the program plan that allows for efficient customer migrations. Additionally, the project manager will lead proactive customer outreach and present opportunities to customers. The PM is responsible for managing the scope and timelines of migrations activities; including engagement and communications with customers, mapping migration timelines, providing quotes, contracts, and orders in conjunction with the Sales and Sales Engineering team for replacement products and associated disconnects. Tracking progress against deadlines, orders placed, disconnect orders. Working with or within the Global Enterprise, Public Sector and Frontier Enterprise space.Working with our customers, partners, and across lines of business to solve complex issues deriving from customer migrations.Analyzing information to determine the best course of action that is in compliance with company and legal standards.Sharing knowledge and experience to enhance the technical and analytical capabilities of the PMO teams.Tracking migrations 30/60/90 days to help identify key milestones critical to the overall program goals.Job Functions: 1. Product Migration & Decommissioning ExecutionDecom Notice Follow-up & Customer Engagement: Proactively engage customers following decommissioning and rate increase notices to explain options and migration pathways.Holistic Account Impact Coordination: Map all overlapping price-ups and decoms across an account to deliver a single, consolidated migration roadmap rather than piecemeal follow ups.Disconnect Order Processing: Generate and submit disconnect orders on behalf of sales and customers upon migration cutover.Migration Tracker Maintenance: Update systems to maintain real-time status across all active migrations for KPI measurements2. Catch Product Quoting, Contracting & Order EntryCatch Product Solutioning: Identify and propose modern replacement services (e.g., Dedicated Internet, FWA, Ethernet, VoIP/SIP) in coordination with Sales and Solution Architects.Quoting & Contract Development: Generate quotes and contract documents in internal tools (SFDC/MSD, Current Platform, ProQuest, GCT).Order Placement: Submit clean orders into delivery systems to ensure timely provisioning.Coordination with PMO, Defend and customer service teams as appropriateWhat we’re looking for...You’ll need to have:Bachelor's degree or four or more years of work experience.Four or more years of relevant experience required, demonstrated through work experience and/or military experience.Possess a strong understanding of the Verizon internal and external network, both legacy and next generation equipment, services, and systems.Project management experience and strong leadership and interpersonal skillsExperience with Google enterprise (Sheets, Slides, Gemini, etc.)Even better if you have one or more of the following:Familiarity with Frontier products, services and systemsFamiliarity with Verizon products, (Network, VoIP, IP Contact Center, MNS), services and systemsExperience with VzT ILEC legacy systems (SOP, OPTIX, FACS etc.)Experience on VzT ILEC products especially POTs, ISDN BRI, Analog and Digital CentrexDirect customer contact and engagement across all levels, consumer, small, medium and enterprisePrevious Sales experienceStrong decision-making and problem solving skillsStrong communication and presentation skillsIf Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.***This role can be located out of any US based Verizon hub location.***Where you’ll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.Scheduled Weekly Hours40Equal Employment OpportunityVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $78,000.00 - $150,000.00.The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $86,000.00 - $150,000.00.SummaryLocation: Basking Ridge, New Jersey; Ashburn, Virginia; Irving, Texas; Cary, North Carolina; Rolling Meadows, Illinois; Alpharetta, Georgia; Temple Terrace, FloridaType: Full time

Job Tags

Full time, Contract work, Temporary work, Part time, Work experience placement, Work at office, Work from home, Shift work, 3 days per week

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